Determining the effect of training the continuous quality improvement on knowledge, attitude, performance and the level of occupational satisfaction of the nurses
HossainiMA (MSc.), Kakooyi H (Ph.D), Shah zeidiSH (MSc.), Dibaei M (MSc.).
Introduction: Today, one of the important challenges in nursing management is lack of job satisfaction. Low job satisfaction has some results for example: decreasing quality of care, absenteeism, … Scientists determined many ways to prevent lack of job satisfaction such as training and performance continuous quality improvement (CQI) that can help to promote satisfaction in nursing job and patient. The aim of this study is determining the effect of training the continuous quality improvement of quality on the level of occupational satisfaction and development of knowledge viewpoint and performance of the nurses.
Material and Methods: It is a two-group semi- experimental study, in which 15 nurses were chosen as the Trial group and 30 nurses formed the control group from shohadaye Tajrish and Taleqani hospitals in
Tehran in a target-based manner. The tools used in this research included the occupation satisfaction questionnaire and knowledge viewpoint and performance assessment questionnaire. Both groups involved were firstly assessed in terms of occupation satisfaction and then their level of knowledge viewpoint and performance were evaluated with respect to continuous quality improvement. After making coordination with the trial group during a 2-day workshop training continuous quality improvement with (FOCUS-P.D.C.A) method was provided for them and right after completion of the training the occupation satisfaction test was carried out only on the trial group. And the level of changes occurred in the knowledge viewpoint and performance was assessed. For about 2 months the processes results were followed up and then once more the occupation satisfaction test was carried out on both groups to get the changes taken place in their level of knowledge viewpoint and performance measured. Then the obtained results from the tests in both groups control and trial before and after Training were compared with each other in both groups and finally after interference and completion of the above-mentioned course the two groups were compared with each other. We used t-test in this research.
Result: In control group there was not significant difference in job satisfaction and knowledge, viewpoint and performance variables. Result showed that in these variables there was significant difference in two groups after intervention. The difference in two variables in trial group was significant before and after intervention.
Conclusion: The obtained results from this research indicated that training continuous quality improvement has caused changes in the level of knowledge viewpoint and performance of the nurses and making improvements in all concerned areas. Furthermore the findings brought about by this research indicated that the level of occupation satisfaction has increased through training continuous quality improvement.
Key words: Continuous quality improvement, occupation satisfaction, knowledge & attitude & practice, nurses