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:: Volume 2, Issue 7 And 6-7 (Fall/Winter 2007 2008) ::
IJNR 2008, 2(7 And 6-7): 37-44 Back to browse issues page
Patients’ satisfaction with provided nursing care
Abstract:   (42768 Views)
Introduction: Patients’ satisfaction as one of the indicators of health care is considered in many health care organizations. The importance of patients’ satisfaction is more highlighted because of patients’ susceptibility and their need for comprehensive support. The aim of this study was to identify the rate of patients’ satisfaction with nursing care and general satisfaction with hospital services in selected educational hospitals of Iran University of Medical Sciences. Methods: This study sought a correlation design with 1320 patients selected using cluster sampling method. A researcher made questionnaire on patient satisfaction was employed for data gathering. The measures of face and content validity were achieved by experts’ suggestions on the tool. The reliability was confirmed conducting test and retest. Results: It was indicated that 39.7% of patients were satisfied with nursing care and 36% with general hospital services (P<0.001). There was a significant statistical relationship between patients’ educational level and their satisfaction with hospital services. It was shown that patients satisfaction with general hospital satisfaction was significantly related to their satisfaction with nursing care (P<0.001). Conclusion: Patients’ satisfaction is one of the important health indicators. Regular assessment of the situation can help in finding strategies for promoting the quality of health services and increasing patients’ satisfaction. According to the findings, patients were highly satisfied with nursing care only in 39.7% of samples. It is expected that this important quality indicator can be improved by exact monitoring to identify the barriers of quality care. Further studies is suggested to find the barriers and facilitators of such quality caring.
Keywords: hospital service, patients’ satisfaction, nursing care
Full-Text [PDF 201 kb]   (167 Downloads)    
Type of Study: Nursing Education | Subject: nursing
Received: 2009/06/18
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Patients’ satisfaction with provided nursing care. IJNR. 2008; 2 (7 and 6-7) :37-44
URL: http://ijnr.ir/article-1-237-en.html


Volume 2, Issue 7 And 6-7 (Fall/Winter 2007 2008) Back to browse issues page
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