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تأثیر آموزش مهارتهای ارتباطی به پرستاران بر رضایتمندی بیماران از نحوه برقراری ارتباط
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Molood Farmahini farahani *   , Zahra Kashani nia , Mohammad ali Hosaini , Akbar Biglarian |
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Abstract: (45581 Views) |
| Impact of training communication skills to nurses on patients’ satisfaction with nurse-patient relationship
Farahani M.F (MSc.), Kashaninia Z (MSc.), Hoseini M.A (Ph.D), Biglarian A (Ph.D).
Introduction: One of the most important factors in increasing patient satisfaction and improving healthcare outcomes is appropriate nurse-patient relationship. This quasi-experimental study was performed to determine the impact of training communication skills to nurses on patients’ satisfaction with nurse-patient relationship.
Materials and Methods: All 60 nurses working in medical and infection wards of Imam Khomeini and Vali-e-Asr hospitals were chosen and were divided into two control and experimental groups. Similarly, 80 patients were chosen from the same wards by convenience sampling and divided into two control and experimental groups at each stage of the study. A questionnaire was used for gathering data collected before and 1 month after the intervention. After the first stage, nurses in the experimental group took part in communication-skill workshop for two days, each lasted 8 hours.
Results: Findings showed a significant difference between patients’ satisfaction before and after the intervention in the experimental group (P<0.001). There was also a significant difference in patients’ satisfaction after instruction between experimental and control groups (P<0.001).
Conclusion: It can be concluded that communication skill training in nurses has positive effects on patients’ satisfaction. Thus, communication skill training programs is recommended for nurses to improve the quality of nursing care and increase patients’ satisfaction.
Key words: Training, Communication skills, Nurses, Satisfaction. |
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| Keywords: Key words: Training, Communication skills, Nurses, Satisfaction. |
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Full-Text [PDF 130 kb]
(162 Downloads)
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Type of Study: Psychiatric and Mental Health Nursing |
Subject:
nursing
Received: 2008/02/27 | Published: 2007/03/15
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