[Home ] [Archive]    
Main Menu
Journal Information::
Articles archive::
For Authors::
For Reviewers::
Publishing Policies::
Contact us::
Site Facilities::
Search in website

Advanced Search
Receive site information
Enter your Email in the following box to receive the site news and information.
Last site contents
:: Review Policies
:: Volume 16, Issue 5 (December-January 2021) ::
IJNR 2021, 16(5): 10-18 Back to browse issues page
Communication competencies of nursing managers: A review study
Maryam Abbassi , Fatemeh Hajibabaee *
School of Nursing and Midwifery, Tehran University of Medical Sciences, Tehran, Iran. , hajibabaeefateme@yahoo.com
Abstract:   (1279 Views)
Introduction: Nursing managers have extensive relationships in the organization and Communication is the key to working processes and relationships to achieve organizational goals; Therefore, nursing managers should be aware of the communication process and communication competencies. Communication competence is a set of knowledge, skills and attitudes that reflect job performance and can be assessed by accepted standards.
Methodology: This study is a comprehensive review study that is done by searching Persian articles using the keywords competency, communication competence, nursing managers, in Magiran, Iran Medex, Iranian Research Institute for Information Science (Irandoc) & Scientific databases, and Information Database (SID) from 2009 to 2020 and by searching the keywords Communication competency, Nursing manager, manager of nursing & Nursing management in PubMed, ProQuest, Google scholar, Science Direct, Scopus, Web of Science & Ovid databases from 2009-2020.
Results: After receiving the studies according to the inclusion and exclusion criteria and careful review of titles and content, the possibility of accessing the full text and eliminating duplicates, the full text of the remaining 108 articles is carefully examined. Finally, 12 articles (seven English and five Persian studies) are selected. According to the review of studies, six main communication competencies are identified with their examples, which are: 1) Effective communication, 2) Identifying behavioral and personality traits, 3) Active listener, 4) Interaction, 5) Relationship management and 6) Participatory decision making.
 Conclusion: According to the studies, communication is one of the most important managerial competencies of nursing managers in all three categories of management (matron, supervisor and head nurse). Therefore, in order to create stronger relationships (strengthen communication), solve communication problems and ensure a healthy work environment, special attention should be paid to training and using communication competencies to determine the quality of relationships and achieve the goals of the organization more effectively.
Keywords: Communication competency, Communication, Nursing managers, Manager, Nurse &, Comprehensively review
Full-Text [PDF 238 kb]   (544 Downloads)    
Type of Study: Nursing Management and Administration | Subject: nursing
Received: 2021/08/30 | Accepted: 2021/10/19 | Published: 2021/12/31
Send email to the article author

Add your comments about this article
Your username or Email:


XML   Persian Abstract   Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Abbassi M, Hajibabaee F. Communication competencies of nursing managers: A review study. IJNR 2021; 16 (5) :10-18
URL: http://ijnr.ir/article-1-2596-en.html

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Volume 16, Issue 5 (December-January 2021) Back to browse issues page
Persian site map - English site map - Created in 0.05 seconds with 37 queries by YEKTAWEB 4657