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Analysis of the role of human capital management functions in patient satisfaction with the mediating role of intra-organizational satisfaction and attitudinal and emotional pride of nurses
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Alireza Tashakorian Jahromi *   |
| University of Birjand , a.tashakorian@birjand.ac.ir |
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Abstract: (174 Views) |
Background: HCM and its functions are one of the most important final determining factors in increasing the job efficiency of nurses and the organizational performance of hospitals. The purpose of this study is to analyze the relationship between HCM functions and patient satisfaction through the mediating role of intra-organizational satisfaction and attitudinal and emotional pride of nurses.
method: The present research is a descriptive-survey among the nurses of the public hospitals of Shiraz metropolis, which was investigated in 2023. Based on Cochran's formula, the number of samples was calculated for the statistical population of 350 people and stratified sampling method was used. To collect data, the researcher's questionnaires of human capital management, MSQ satisfaction, Gouthier & Rhein's organizational pride, and Weng et al satisfaction measurement were adapted, and divergent and convergent validity and reliability were established through Cronbach's alpha. Research data analysis is done using SPSS 22 and Smart PLS 3 software.
Findings: The intensity of the effect of human capital management functions on intra-organizational satisfaction has been calculated as 0.423, and the test probability statistic has been obtained as 8.374, which is greater than the critical value of t at the 5% error level, i.e. 1.96, and shows that the observed effect is significant(P<0/05). The intensity of the mediation effect of intra-organizational satisfaction on attitudinal and emotional pride has been calculated as 0.368 and the test probability statistic has been obtained as 3.046, which is greater than the critical value of t at the 5% error level, i.e. 1.96, and shows the observed effect(P<0/05). It is meaningful. Also, the intensity of the mediating effect of attitudinal and emotional pride on patients' satisfaction was calculated as 0.464 and the probability statistic of the test was 4.507, which is greater than the critical value of t at the 5% error level, i.e. 1.96, and shows a significant observed effect(P<0/05).
Conclusion: The results showed that the satisfaction of the patients depends on the increase of satisfaction within the organization and this will be achieved through creating a mentality of pride for the job and the organization among the nurses as the operational core of a professional bureaucracy structure. Human capital management in the hospital, if it performs its functions effectively, will be the factor and cause of creating and advancing the platform of patient satisfaction through playing the role of mediator of internal organizational satisfaction and attitudinal and emotional pride of nurses.
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| Keywords: Human Capital Management, Patient Satisfaction, Intra-Organizational Satisfaction, Attitudinal and Emotional Pride, Nurses. |
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Type of Study: Nursing Management and Administration |
Subject:
nursing
Received: 2023/11/25 | Accepted: 2024/05/13 | Published: 2024/07/31
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